1. Return Period

We want our customers to be satisfied with the home tools and related products they purchase. If you are not satisfied with the items you receive, you may submit a return request within 30 days of the delivery date.

Returned items must meet the conditions specified in this policy. To ensure your return request is processed smoothly, please contact us via our customer service email to obtain return instructions before sending the items back. This policy does not limit any consumer rights provided by law.

2. Return Conditions

Items submitted for return should, as far as possible, meet the following conditions:

The item is unused, uninstalled, undamaged, and remains in a condition suitable for resale.

The item’s original packaging, accessories, manuals, and other accompanying items are returned together (where applicable).

The item is accompanied by an order number or proof of purchase so we can verify the order details.

The item’s resaleability is not compromised by improper use, unauthorized modification, or man-made damage.

For items that have been used or installed, are missing key accessories, or are damaged due to customer actions, we may assess eligibility for return based on the specific circumstances and applicable laws. Any restrictions on returns do not affect the quality guarantees or other statutory rights to which consumers are entitled by law.

3. Return Request Process

To return an item, please follow these steps:

Contact us: Send an email explaining the reason for the return.

Provide order information: Please include the order number, product name, and details of the issue; if the item is damaged or has quality issues, please attach clear photos.

Wait for confirmation: We will verify your request and provide the relevant return instructions and return address.

Ship the item back: Send the item back according to the instructions provided by customer service and keep a record of the shipment tracking information.

Item inspection: Upon receiving the return, we will inspect the item’s condition and process a refund or other reasonable solution in accordance with this policy and applicable laws.

Please do not ship the item back without first confirming the return address, as this may result in the package not being accepted or delays in processing the return.

4. Return Shipping Costs

Return shipping costs are determined based on the reason for the return and applicable laws:

Product Quality Issues: If the product has a verified quality defect, was damaged during transit, or was shipped incorrectly, we will cover reasonable return shipping costs or provide another solution in compliance with the law, depending on the specific circumstances.

Returns for Personal Reasons: If the product has no quality issues but is returned due to personal preference, a purchasing error, or because it is no longer needed, the customer is generally responsible for return shipping costs.

Special Circumstances: If the website has separately promised free returns, or if applicable law requires us to bear the relevant costs, we will proceed in accordance with that promise or legal requirement.

If you are shipping the item back yourself, please prioritize using a trackable shipping service and keep your proof of shipment safe.

5. Non-Returnable Items

Due to hygiene, safety, or other valid reasons, some items may be subject to special return conditions, provided that such restrictions have been properly disclosed and comply with the law.

In cases involving quality defects, incorrect shipments, or other situations requiring a legal remedy, we will not deny consumers their statutory rights simply because the item falls into a special category.

6. Refund Processing Time

Once we receive the returned item and complete the necessary inspections, we will process the refund based on the return request and applicable policies.

For eligible orders, we typically initiate the refund within 3–5 business days of confirming eligibility. Refunds are generally issued to the original payment method; the actual time it takes for funds to appear in your account may vary depending on the processing times of your bank, card issuer, or payment service provider.

The time the refund is initiated is not the same as the time the funds are finally credited to your account. If you do not receive the refund within a reasonable timeframe, please contact your payment service provider first.

7. Damaged, Incorrect, or Defective Items

If the item you receive is damaged, has a quality defect, is missing essential accessories, or does not match your order, please contact us as soon as possible.

Please provide your order number, a description of the issue, and relevant photos so we can verify the situation. Depending on the circumstances, we may offer a replacement, send missing parts, issue a refund, or provide another reasonable solution. For household tools requiring specific installation or usage procedures, please inspect the product’s condition before use and adhere to all relevant safety instructions. These requirements do not limit your statutory rights regarding product quality or other legal entitlements.

8. Order Cancellation

If you wish to cancel your order, please contact us via email as soon as possible. We will assist with cancellations whenever feasible for orders that have not yet been processed or shipped.

If the order has already been shipped, you may need to request a return in accordance with this policy. Cancellation requests, refund eligibility, and any associated fees will be determined based on the order status, website policies, and applicable laws.

Thank you for choosing our household tools. We are committed to providing a clear and fair return and refund process and strive to ensure a positive shopping experience for every customer.