1. Delivery Scope

We primarily provide delivery services for household tools to customers within the United States. All orders are processed based on the delivery address and available shipping methods displayed at checkout. Please verify that the recipient’s name, street address, city, state, ZIP code, and contact phone number are accurate before submitting your order.

Currently, delivery services are limited to locations within the United States. We may contact you during the order processing stage if we are unable to deliver to your specific address.

2. Order Processing Time

Under normal circumstances, orders are processed within 1–3 business days following payment confirmation; this includes order review, item picking, packaging, and preparation for shipment.

Business days generally exclude Saturdays, Sundays, and U.S. public holidays. Order processing time is distinct from transit time. Processing times may be extended due to promotional events, high order volumes, inventory verification, or other special circumstances.

Should an item be out of stock or if other issues arise affecting shipment, we will notify you via email as soon as reasonably practicable.

3. Transit Time

Once an order has shipped, the estimated transit time for standard delivery within the U.S. is typically 3–7 business days. Actual delivery times may vary based on the delivery address, carrier schedules, weather conditions, holidays, and other factors beyond our control.

The total estimated time from order placement to delivery is generally 4–10 business days (the sum of processing time and transit time). These are estimates and do not constitute a guaranteed delivery date for every order.

If alternative shipping methods are offered at checkout, the associated costs and estimated transit times will be as displayed at the time of purchase.

4. Logistics and Delivery Partners

To ensure the safe and timely delivery of your items, we may select appropriate third-party logistics and delivery partners based on factors such as the delivery address, package weight, product type, and carrier service coverage.

Our delivery partners may include:

United States Postal Service (USPS)

United Parcel Service (UPS)

FedEx

Other qualified carriers providing package shipping and delivery services within the United States.

The specific carrier used will depend on the actual shipment. We reserve the right to select or change carriers within reasonable limits to ensure appropriate delivery services.

Third-party carriers may apply their own shipping rules and operational procedures. In the event of delays caused by the carrier, we will assist customers in checking the status of their packages to the extent reasonably possible.

5. Shipping Costs

Shipping costs will be calculated and displayed on the checkout page based on the order contents, delivery address, and available delivery methods.

If an order qualifies for free shipping as advertised on the website, the relevant offer will be applied in accordance with the instructions on the page. Unless otherwise explicitly stated on the checkout page or in promotional terms, the final amount displayed prior to order submission shall prevail.

Any applicable taxes and other necessary fees will be disclosed in accordance with relevant laws and regulations.

6. Shipping Notifications and Package Tracking

Once an order has been shipped, we may send you a shipping notification and a tracking number (if provided by the carrier) via email.

You may use the tracking number to check the shipping progress on the carrier’s official website. Please note that it may take some time for tracking information to update. If there is no change in tracking information for an extended period, please contact us, and we will assist in verifying the situation.

7. Delivery Address and Receipt Responsibility

Please ensure that the delivery address you provide is complete, accurate, and suitable for receiving packages.

If delivery fails, a package is returned, or re-delivery is required due to an incorrect or incomplete address or inaccurate recipient information, please contact us promptly. Any resulting additional costs and handling procedures will be determined based on the specific circumstances, website policies, and applicable laws.

If you need to modify the delivery address before the order is shipped, please submit a request via email as soon as possible. Once the order has been handed over to the carrier, we cannot guarantee that the delivery address can be successfully modified.

8. Delivery Delays and Force Majeure

While we make reasonable efforts to process orders in a timely manner, delivery delays may occur due to severe weather, natural disasters, traffic disruptions, carrier operational issues, public holidays, or other events beyond our reasonable control.

In the event of a delay, we will assist customers in checking the order status and provide the latest available information to the extent reasonably practicable. In the event of significant delivery delays, lost packages, or other issues preventing successful delivery, we will assist in resolving the matter based on the specific circumstances of the order, relevant website policies, and applicable laws. No force majeure clause shall exclude consumer rights that cannot be restricted by law.

9. Lost or Damaged Packages and Delivery Issues

If you discover that your package was damaged during transit, the items received do not match your order, or the tracking status indicates delivery but you have not received the package, please contact us via email promptly.

To facilitate verification, please provide the following information whenever possible:

Order number.

Recipient’s name and delivery zip code.

Tracking number (if available).

Details regarding the damage, incorrect items, or non-receipt of the package.

Relevant photos or other necessary supporting documentation.

We will verify the situation with the carrier and provide appropriate assistance in accordance with applicable shipping, return/refund policies, and legal regulations.

Thank you for choosing our services. We are committed to continuously improving our order processing and delivery experience to provide convenient and reliable shopping services to our customers in the United States.